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Glow support

Answers when you need them.
People when you want them.

Find a quick how-to, send us a question, or chat with the team from inside Glow.

01 · Self-serve An open guidebook with a magnifying glass

Find the answer while the question is fresh.

Follow clear, step-by-step guides for setup, points, rewards, referrals, VIP tiers, branding, integrations, and troubleshooting.

Browse the help center
03 · In-app chat Two friendly chat bubbles representing in-app support

Talk with us without leaving your workflow.

Open the chat bubble in the lower-right corner inside Glow to reach the team or browse common answers in context.

Monday–Friday, 10am–5pm Pacific. Availability varies with volume.
5-star review on the Shopify App Store

The support team is very helpful and responsive, they were able to resolve all my issues and now everything is running smoothly. Thank you!

Amanda Lapalme Art United States · Shopify merchant · Updated February 2021

Building something custom?

Our API and webhook documentation can help you extend Glow.

Open developer docs