Can I import existing members and points?

Yes! You can send us a CSV of email addresses and point values to bring over existing balances from your old loyalty program.

Can I cancel my account?

Yes! You can cancel your account at any time by uninstalling the Glow app in the 'Apps' section of your Shopify account.

Can I translate the text my users see?

Yes! You can translate all of the text your users see into any language you'd like. This includes emails, widgets and modals views.

How will I be billed?

Your subscription fee for using the app will be added to your invoice from Shopify alongside other paid apps you may have installed.

Are there any other fees?

No. We only offer our services on a subscription basis and it is the only charge you will see from us. All features are included in all paid plans.

What is limited on the free plan?

Some features, such as email customization, our Klaviyo integration, and API access, are limited on the free plan to prevent abuse.